Tag Archives: humor
August 13, 2010 The Art of Managing Up
It’s a skill I’ve recognized, needed, and still can only long for; that is, the art of managing up. I’ve never been very good at it myself, and have had a few performance reviews attest to that. There was a time when I thought managing up meant ensuring my erratic, emotional boss was offered M&Ms [...]
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May 3, 2010 Changing the Customer Service Channel
I’m not going to name names, but there are only a handful of cable companies out there. And given I live in Jersey City – you could probably figure out who I’m talking about. But the point of this story is really not to berate them, but to pose the question: what happened? what was [...]
Tags: cable, customer service, humor
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April 24, 2010 Meeting Etiquette – 8 Taboos
I wrote this article a while ago, but was reminded of it when I recently was in a conference room, meeting with coworkers, when two other people from the company came in and sat down. Granted, it was 3 pm – time for our meeting to end and theirs to begin, but typically, someone will [...]
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